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 Customer Service Ticket Reporting Center

Customer Service Center
Voyager offers customers with the best in class support. If our support section cannot answer your questions, please fill out a ticket. A Voyager account manager will contact you within one business day to confirm your ticket.
Already Have a Ticket?
Click the orange button below to check the stats of an existing ticket. If you have an immediate support question, please call (505) 474-3194

 Recent Software Updates
QuickTime 7.2 for Mac 07/19/2007 Download (34MB)
QuickTime 7.2 for Windows 07/019/2007 Download (19MB)
Java for Windows 12/01/2006 Download (16MB)
FireFox 2 for Windows 11/06/2006 Download (5.6MB)
FireFox 2 for MAC 11/06/2006 Download (18MB)


FREE Virtual Tour Trial Software + Camera Support Tips
Voyager takes the risk out of trying new software. Feel free to download EasyPano TourWeaver or a trial version of RealViz Stitcher. Be sure to download the Adobe Acrobat user manuals and quick reference guides. Voyager also rates the BEST and easiest to use digital cameras, too. And if you're interested in shooting aerial photos and taking aerial virtual tours or video, you must see the HiCam Aerial Support below. You can make $400 to $700 or more taking aerial photos. Let Voyager provide you with a quote on a custom virtual tour equipment system for you. Click here to get a confidential quote.

  RealViz Stitcher Try Out Software and Support Center

PERFECT for iPIX users who got burned when iPIX went bankrupt -- this software replaces your Real Estate Wizard or iPIX interactive Studio. Designed to be used with your existing two-shot Nikon photo bubble 360 X 360 virtual tour kit. You can also use Stitcher to auto-assemble and stitch your panoramas, too. If you've ever been frustrated with other software stitching panorama software -- you are going to love Stitcher's goof proof, auto stitch features. Try it, then call Voyager for your best price. For Mac or PC.

Need RealViz Training? Click here

Take Stitcher Unlimited Out for a Spin
MAC - English demo version
PC / WINDOWS-Demo version

RealViz Stitcher Express 2.0
This is our most affordable stitching software package. Just drag your individual photos into the RealViz desktop pane, click auto stitch, then click render and you're done.

Save 360 X 180 panoramas as QuickTime Spherical or JPEG images. Perfect to import to other programs like EasyPano's TourWeaver. Spherical JPEG is ideal for importing into Immervisions's PureTools so you can quickly render your panoramas into full sized, full screen virtual tours saved in the IVP format. For step by step instructions on how to install PureTools, take a look at the tutorials below. Download Stitcher Express v2.0 Try Out
PC / WINDOWS
MAC


Download Bug Fix Patch for Stitcher v5.6
The 5.6 patcher fixes these bugs. NOTE YOU MUST HAVE Stitcher Unlimited v5.6 for this patcher to work.
  • Fixed manual stitch with turned images, big images and 16 bits images.
  • Enabled Revert in the file menu
  • Added Ctrl+C/Ctrl+V as shortcut in Stencils
  • Fixed problem with localised character set (french for example)
  • Fixed render with DS project and smart blending enabled
  • Fixed stencils with HDR projects
  • Fixed automatic loading of camera profile
  • PC: fixed external blending
  • Fixed Pure Player image option in the render dialog box
  • Added DS preferences option
  • Fixed image rotation in the image strip
  • MAC: added dock icon feedback
  • PC: modified dialog icon
  • Fixed minor other bugs
PC - Patcher
(English / French version )
MAC - English
MAC - Francais
Troubleshooting

Q: Why do I see a big seam when I render my FishEye images into a final tour?
A: Because you have not properly calibrated one of your images. When you load your images and the Exit header (Properties box) appears, make sure you calibrate one of your images before you auto stitch them. When you RENDER your files, chose SMART in the Lending method as opposed to Morph or Linear rendering. This will help eliminate the seam.

Q: Why can't my IVP files or QuickTime virtual tours auto spin?
A: Because you need to purchase the Immervision Tools Starter Toolkit. Cost is $34 and you can get it for Mac or PC by clicking here.

Q: I'm n a PC and I double click my IVP files. Nothing plays. What's wrong?
A: Nothing is wrong. IVP files cannot play automatically by double clicking them. To do this, you need this free player for Windows. Click here to get them free. There isn't one for Mac (yet) sorry.

Q: I have a few freezing issues on my computer when I render tours. I sometimes can't get the lens cap to show up either. What's wrong?
A: You need to check two (2) things.
1.) Make sure you have at least 1 Gig of RAM. Windows XP requires 512mb just to operate.
2.) You should have the latest patchers installed. The most current for both Mac or PC is 5.6.2 and the patches are available here. Click the Download Trial tab and scroll down to find the FREE patchers you can download. Be sure to restart your Mac or Pc once you've installed the patch.

  Download TourWeaver Tryout (Free)
For PC only, now you can download TourWeaver 1.3. It works GREAT with virtual tours created with our Studio One system and PhotoWarp exported 360 virtual tours. TourWeaver is fully functional, but will place a watermark on all tours. TourWeaver is a GREAT add-on to our Studio One - One Shot 360 kit. Allows you to create virtual tours with click-able hot spots on floor plans. Add TourWeaver Standard onto your order for just $195 more.
 Digital Camera Best Picks
Not sure which camera to use with your One Shot? We recommend the new Sony H5.

Click here ...

 Create Video Virtual Tours
If you have purchased Voyager's HiCam for Aerial Tours, you'll LOVE this support section. Shows step-by-step assembly and use with diagrams and videos.

Click here...

  StudioOne 360 Support

  Quick Support Links

   Get Organized Below. FREE.
Backpack: Get
Organized and Collaborate

  360 Virtual Tour Workshops!
Register for one of our monthly 360 virtual tour training workshops. For REALTORS and photographers wanting to get into the business of shooting their own virtual tours, click the 360 Workshop Acrobat link below, then call us for upcoming training dates. NEW: Law enforcement 360 virtual tour training. In support of the Homeland Security Safe Schools program -- this class is especially designed for training Police, SWAT and other members of our law enforcement community. In two days, you will learn how to plan and photograph public schools in your area in support of the new Homeland Security initiative. Click the Acrobat training brochure below for more details, then call us. Our Law Enforcement 360 class is customized for your group, so ask about a discount when you call.
  • Call For Dates + Free CD
  • 866-902-3600

  Onsite Training
Whether you want to save money by bringing your virtual tours in house, or if you need custom training for law enforcement, military or Homeland Security... Voyager can help. Our instructors are former Eastman Kodak and Apple Computer professionals who helped bring to market digital cameras and virtual tour software. No one has more experience and better credentials than Voyager.

Get free details by calling Barry Black or Bart Wilson toll free at 866-902-3600.

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